Inta Fitness its associated entities and subcontractors are bound by the National Privacy Principles and are committed to respecting the privacy of your personal information.

Inta Fitness holds personal information about its clients, customers, suppliers and staff. This information includes names, addresses, phone numbers and email addresses and may also include other personal information such as credit card details, where necessary. Inta Fitness also hold information to enable us to contact clients and others to inform them of services we provide, to inform them of new programs and special offers, and to maintain records.

Only employees of Inta Fitness and those who perform services on our behalf are authorised to handle or have access to your personal information. All Inta Fitness employees are bound both by the Inta Fitness Code of Conduct and by confidentiality clauses in their employment agreements. Those who perform services on our behalf are also bound by privacy and confidentiality agreements.

How We Use Your Personal Information

We may also use your personal information for the following:

* To inform you about other products and services offered by Inta Fitness unless you notify us at any time that you do not wish to receive this information
* To conduct our business which includes performing internal administration and operations such as accounting, risk management, record keeping, archiving, testing and staff training
* To develop new programs, products and services
* To undertake planning, research and statistical analysis
* To fulfil our legal requirements such a disclosure to law enforcement agencies or the courts
* In the course of providing our services we may disclose personal information where necessary to employers, our insurers, to other professional advisers and in circumstances required by law.

Disclosing your personal information

Inta Fitness will only disclose your personal information where we are allowed to or obliged to do so by law or where we have your express or implied consent.
Where we disclose your personal information to organisations that perform specific essential services for us, we limit this disclosure to the information they need to perform the service. Importantly, we bind these companies and service providers through contractual arrangements to the same standard of care as we uphold ourselves.

They are only given the right to use the personal information for the specific service or function that they are performing and cannot legally provide or use this information for any other purpose.

Destroying Personal Information

We will take all reasonable steps to destroy personal information in a secure manner or remove identifying features from it, if it is no longer required by us.

Electronic Communications and Data Collection

Email Privacy

If you received an email from Inta Fitness your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future (”opt-in”), or you purchased a product or service from us or otherwise have an existing relationship with us.

We use security measures to protect against the loss, misuse and alteration of data used by our system.

How can you stop receiving email from us?

Each email sent contains an easy, automated way for you to cease receiving email from us, or to change your expressed interests. If you wish to do this, simply follow the instructions at the end of any email.

Sharing and Usage

We will never share, sell, or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information and to contracted service providers for purposes of providing services relating to our communications with you.

Website Privacy

Inta Fitness understand that when you access our website or interact with us online, the privacy and confidentiality of your personal information is important to you. Inta Fitness is therefore committed to safeguarding the personal details you provide us.

The information we collect

Each time someone visits our site, our web server may collect the following types of information:

* The number of users who visit
* The date and time of visits
* The number of pages viewed
* How users navigate through the site
* No attempts are made to identify anyone browsing our site.

This data is captured so that we can evaluate the effectiveness and quality of website and its content for the purposes of improving our services.

How we capture information

We use technology called cookies when you visit our site. Cookies are small pieces of information which can be stored on your hard drive (persistent cookies) or in memory (session cookies). They can record information about your visit to the site, allowing it to remember you next time you visit and provide a more meaningful experience.

We use cookies to offer you increased security. Despite common myths, the cookies we send to your PC cannot read your hard drive, obtain any information from your browser or command your computer to perform any action. They are designed so that they cannot be sent to another site or be retrieved by any site other than Inta Fitness.

We may also allow third parties to collect statistical data from our site using their persistent cookies. However these cookies do not capture information that can personally identify you. They are simply used to evaluate and measure the effectiveness of our marketing.

Securing your information

When we capture your personal information electronically it is passed through our secure server using encryption technology which scrambles the information to ensure it is protected over the Internet.

We cannot guarantee the policies and procedures of any other websites that may be linked from our website. They may or may not comply with the same privacy standards that we do and therefore you should take care to evaluate their particular privacy standards and procedures as needed.

Contact Us

These principles and obligations are embraced by Inta Fitness as part of our standard business procedures and Quality Assurance System.

Under the National Privacy Principles you can access personal information we hold on you and you may request corrections of information which is incorrect or out of date.

If you would like to access or update any personal information held by Inta Fitness about you, or if you have any other queries relating to privacy, please contact our Managing Director, Neil Kelliher on 03.9853.2863 or by email “info@intafitness.com.au”

In line with our quality assurance system Inta Fitness will regularly review this Privacy Policy to ensure it is current therefore this information can be subject to change. Please return periodically to review our latest Policy.

Credit Card Details

Your credit card details are needed by our payment processors to complete credit card orders. Your credit card details are never received by us and they are highly protected through encryption by Paypal and Eway (1024bit encryption). You are protected against fraud by their verification methods and if you choose to pay by Paypal you will need to register with them to verify your identify.

When processing payments you will be re-directed to a secure server with 128bit encryption, you will be informed of this re-direction during the process. You can be sure your payment is secure by checking that the bottom right hand corner of your screen contains a gold padlock.

Notification of Changes

If we decide to change this privacy statement we will post the changes to: This Privacy Statement

Conflict Resolution

We are committed to resolving disputes within a timely manner. If problems arise you may contact us by email or telephone. We will respond within 48 hrs - guaranteed.

REFUNDS AND CREDITS

Faulty or damaged goods will be replaced by us at no charge to you provided you inform us within 3 days of receipt.

Any mistakes in your order by us will be rectified by us ASAP and you will receive the correct goods in exchange for the mistake made.

Any orders not received in a timely manner (more than 3 days outside our delivery guidelines) will result in an extra 10% off your next order.

If you provide a wrong address, we will not be liable for delays in delivery and you may be charged a re-delivery fee. WE URGE YOU TO BE CAREFUL AND MAKE SURE YOU ENTER THE CORRECT ADDRESS.

If, for any other reason, you decide you do not want the product you may return it to us unopened and we will refund the purchase price minus a 15% restocking fee.

All refunds will be made only by deposit into the nominated account of the person who made the initial purchase or by refunding the purchase costs back onto the credit card used in the initial order. Refunds will not be made to any other person(s) under any circumstances. Alternatively, you may have a store credit if you would prefer.

ORDER AVAILABILITY

We will do our best to make sure that all goods displayed on this website are in stock and ready for immediate dispatch. However, occasionally an item may sell out before we are able to update the website to reflect this. In cases where you have placed an order and the item is not available, we will contact you immediately and you may choose to wait for the item (we will inform you of when it is expected), you may choose another item of equal value or you may have a full refund with our sincere apologies.

We will strive to keep the website up to date and we also promise to provide you with details (where able) of when we expect a product to be in stock.

PERSONAL TRAINING TERMS AND CONDITIONS

By using this site and purchasing from us you agree to the terms and conditions stated herein

This policy is current as at August 2007.